Privacy policy
This notice explains how S L Homecare handles personal information when you visit this website or contact us about home care. It covers website visits and enquiries. Please ask us for information about how we handle care records if you arrange care with us.
Who we are
S L Homecare is responsible for the personal information it handles in connection with this website and enquiries. You can call us on 07979 700036 or write to S L Homecare, Suite 2/3 Hubbway House, Cramlington, NE23 8AD.
What information we receive
When you submit a website enquiry form, call or email, we may receive your name, email address, phone number and what you tell us about your enquiry. If you enquire on behalf of someone else, please share only what is necessary and what you are entitled to share. You do not need to send detailed health or care records in an initial message. If sensitive information is needed, please ask us how to share it securely.
How we use your information
We use enquiry details to reply, answer questions and, where appropriate, discuss next steps such as a home assessment. Depending on the enquiry, the basis for using ordinary personal information may be taking steps at your request before entering a care agreement, or our legitimate interest in responding to and managing enquiries. Information about health needs additional protection and a separate legal condition for its use.
Technical information and third parties
The site loads fonts from Google Fonts and site files from the jsDelivr content delivery network. Your browser sends connection information such as your IP address and browser details when requesting pages or files. This information helps deliver the site and can be used to diagnose faults and protect it from misuse. An IP address can be personal information. If you follow a link to another website, its privacy policy applies.
Who we share information with
Way Fresh manages the website enquiry forms and passes your submission to S L Homecare by email so we can respond. See the Way Fresh privacy policy. Our staff use the information they need to handle your enquiry. Hosting and email services may process information to deliver the website and messages. We may also disclose information if required by law.
Cookies
We use Google Analytics to understand how people find and use the website and to improve it. Google Analytics can receive information about the pages you visit, your interactions, your browser or device and how you arrived at the site. It can use cookies to distinguish visits. See how Google Analytics handles data.
Analytics cookies are optional. You can change or withdraw your choice at any time. . You can also clear cookies in your browser settings.
Social media
If you contact us through a social media platform, the platform handles your activity under its own privacy policy. Please do not post care or health details publicly or send them through social media. Call us to discuss a suitable way to share sensitive information.
Your rights
Depending on how your information is used, you can ask for a copy, usually free of charge, request a correction or, where applicable, deletion, ask us to restrict its use, or request a transferable copy. You can object to use based on legitimate interests. Where we rely on consent, you can withdraw it at any time.
To exercise a right or raise a concern, call or write to us using the details above. You also have the right to complain to the Information Commissioner’s Office (ICO).