Terms and conditions

These terms cover use of the S L Homecare website. The site gives general information about our home care services in Northumberland. Sending an enquiry does not book care or create a care agreement. If you arrange care with us, your written care agreement and applicable law govern that service.

1. Using our content

The content on this site belongs to S L Homecare or its licensors. You may read, save or print it for personal reference. Keep any credits and rights notices intact. Please ask before republishing content or using it commercially, unless the law permits your use.

2. Using the website responsibly

Use the site lawfully. Do not send harmful or unlawful material, interfere with the site, try to gain unauthorised access or suggest that we endorse you without permission. Only send information or files you have the right to share. We may restrict access to protect the site and its users if it is misused.

3. Information about care

We aim to keep the website accurate, but services, coverage and availability can change. Please speak to us to confirm what support is available for your circumstances. Information on this site does not replace professional advice or an individual care assessment.

4. Availability and external links

Access to the website is free. We may update it or take it offline, for example for maintenance, and cannot guarantee uninterrupted access. We provide links to other websites for convenience. Those sites are responsible for their own content and policies.

5. Online enquiries

Please avoid sending detailed health or care records in an initial message. If we need that information, contact us to discuss a suitable way to share it.

6. Your rights and our responsibility

Nothing in these terms affects your statutory rights or excludes or limits any liability that cannot lawfully be excluded or limited, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

7. Changes and governing law

We may update these terms by posting a revised version here. An update does not change an existing care agreement. If a provision cannot be enforced, the remaining provisions continue to apply. These terms are governed by the law of England and Wales, subject to any mandatory protections you have under applicable law.

8. Contact us

If you have a question or complaint about the website or our services, call 07979 700036 or write to S L Homecare, Suite 2/3 Hubbway House, Cramlington, NE23 8AD.